Refund & Returns Policy

Effective Date: January 2, 2025
Website: https://bluelightsavers.com/
Business Name: Driss
Email: [email protected]
Address: 13 Alotment Ratibia, Zitoune, Meknes, Morocco

At BlueLightSavers.com, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, this Refunds and Returns Policy outlines the conditions and procedures for returning products and obtaining refunds. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

You may return a product if it meets the following conditions:

  • The return request is initiated within 30 days of receiving the product.
  • The product is in its original condition, unused, and includes all original packaging and accessories.
  • The product was purchased directly from our website (proof of purchase is required).

Products that show signs of use, damage, or alterations may not be eligible for a return or refund.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products marked as “final sale” or “non-refundable.”
  • Damaged or altered items not due to shipping or manufacturing defects.
  • Gift cards or promotional items.

3. Initiating a Return

To initiate a return, follow these steps:

  1. Contact Customer Support: Email us at [email protected] with your order number, reason for return, and any relevant photos (if applicable).
  2. Receive Return Authorization: Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the Item: Pack the item securely in its original packaging and send it to the address provided in the return instructions. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Refund Process

Refunds will be processed as follows:

  • Refunds are issued to the original payment method within 14 business days of receiving and inspecting the returned item.
  • Shipping fees (if applicable) are non-refundable unless the return is due to our error (e.g., wrong or defective item).
  • If your return is approved, you will receive a confirmation email detailing the refund amount.

5. Exchanges

We offer exchanges for defective or damaged items. To request an exchange, follow the return procedure outlined above and indicate that you would like an exchange. Exchanges are processed once the returned item is received and inspected.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving the item. Include a description of the issue and any supporting photos. We will cover the shipping costs for returns of damaged or defective items and offer a replacement or full refund.

7. Fees and Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • A restocking fee may apply for certain items if explicitly stated at the time of purchase.

8. Contact Information

For questions or assistance with returns and refunds, contact us:

We aim to respond to all inquiries within 2 business days.

Thank you for shopping with BlueLightSavers.com. We value your trust and strive to provide the best customer experience!